Refund & Returns Policy

At Natural Saffron, customer satisfaction is very important to us. Since we deal with food products like saffron, dry fruits, honey, spices, and shilajit, we follow strict quality standards. Please read our refund and return policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only in the following cases:

• Wrong product delivered

• Damaged product received

• Product missing from order

To be eligible for a return:

• Product must be unused and sealed

• Return request must be made within 48 hours of delivery

• Proof such as photos or video of unboxing must be provided

Food items cannot be returned once opened due to safety and hygiene reasons.

2. How to Request a Return

To request a return:

1. Email us at Thenaturalsaffron@gmail.com

2. Share your order number

3. Attach photos or video of the issue

4. Mention your contact number

Our team will review and respond within 24–48 hours.

3. Refund Policy

If your return is approved:

• Refund will be processed within 5–7 working days

• Refund will be sent to original payment method

For Cash on Delivery orders, refund will be made through bank transfer or UPI.

Shipping charges are non-refundable unless the mistake was from our side.

4. Replacement Policy

Instead of a refund, we may offer:

• Replacement of damaged product

• Missing item shipment

This depends on stock availability.

5. Non-Returnable Items

We cannot accept returns for:

• Opened food products

• Products damaged due to misuse

• Orders placed with wrong address details

• Delayed delivery due to courier issues outside our control

6. Cancellation Policy

Orders can be cancelled only before dispatch.
Once shipped, cancellation is not possible.

7. Contact Us

For any refund or return queries, contact:

Email: Thenaturalsaffron@gmail.com
Location: Near FCI Rice Godown, NH-44, Lethpora, Kashmir – 192122